Terms of Use

1. What LeadBroker is

LeadBroker is a marketing and consumer-referral service. We operate websites and (when launched) phone lines that collect requests from homeowners seeking home services and refer those requests to licensed local contractors. Our role is limited to collecting the facts you provide and connecting you with a contractor.

2. We are not a contractor

LeadBroker is not a contractor and does not perform, supervise, or contract for any home-improvement work. We hold no contractor license. We do not quote, negotiate, or set prices, and we do not enter into work contracts. You contract directly with, and pay only, the licensed contractor you choose. The contractor — not LeadBroker — is solely responsible for its bids, contracts, pricing, permits, and workmanship.

3. Acceptable use

You agree to submit only genuine requests for services you actually want, using accurate information and a phone number and email you control. You may not submit false, automated, or abusive requests, scrape the site, or use it to send others unwanted contact. We may decline, filter, or remove submissions that appear fraudulent or abusive.

4. Consent to be contacted

When you submit a request, you agree that we and the matched contractor may contact you about that request using the phone number and email you provide, as described in the consent language shown on the form and in our Privacy Policy. Your consent is not a condition of any purchase. You can withdraw consent or opt out of sharing at any time on our Do Not Sell or Share My Information page.

5. No guarantees

Submitting a request is a request to be matched. We do not guarantee that a contractor will be available, that anyone will contact you within any particular time, that any work will be performed, or any particular price, quality, or outcome. Contractors are independent third parties; we do not endorse or warrant their work. The site is provided on an “as is” and “as available” basis.

6. Limitation of liability

(a) Disclaimer basis. The limitations in this Section apply on top of, and do not replace, the warranty disclaimers in §5. They apply to the maximum extent permitted by applicable law.

(b) Exclusion of certain damages. To the fullest extent permitted by law, in no event will LeadBroker, its officers, directors, employees, contractors, or agents be liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, or data, arising out of or relating to these Terms or your use of (or inability to use) the Services, regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and even if LeadBroker has been advised of the possibility of such damages.

(c) Aggregate cap. To the fullest extent permitted by law, LeadBroker’s total aggregate liability to you for all claims arising out of or relating to these Terms or the Services will not exceed the greater of (i) the total fees you paid to LeadBroker in the twelve (12) months immediately preceding the event giving rise to the claim, or (ii) one hundred dollars ($100).

(d) Nature of the Services. You acknowledge that LeadBroker provides a referral and matching platform only. LeadBroker does not perform, supervise, inspect, warrant, or guarantee any construction, home-improvement, or other work performed by a contractor you are matched with, and is not responsible for any act, omission, workmanship, delay, injury, or property damage arising from that work. Your relationship with a matched contractor — including the scope, price, and performance of any project — is solely between you and that contractor. See §7 (Indemnification) for related provisions on LeadBroker’s role.

(e) Carve-outs required by California law. Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including LeadBroker’s liability for (i) its own fraud or intentional misrepresentation, (ii) its own gross negligence or willful misconduct, (iii) death or personal injury caused by LeadBroker’s own negligence, or (iv) any other liability that may not be limited under California Civil Code §1668 or other applicable law. The exclusions and limitations in this Section 6 apply only to the extent permitted by law in the relevant jurisdiction.

(f) Basis of the bargain. You acknowledge that LeadBroker has set its prices and made the Services available in reliance on the limitations of liability and disclaimers set forth in these Terms, that these limitations are an essential basis of the bargain between you and LeadBroker, and that they will survive and apply even if any limited remedy fails of its essential purpose.

7. Indemnification

(a) Your indemnification obligation. To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless LeadBroker and its officers, directors, employees, contractors, and agents (the “LeadBroker Parties”) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (i) your use or misuse of the Services; (ii) your breach of these Terms; (iii) your violation of any law or the rights of any third party; (iv) any content, information, or materials you submit through the Services; and (v) if you are a contractor, any goods, services, estimate, bid, project, or work you perform or agree to perform for a customer obtained through the Services, including any claim relating to workmanship, licensing, permitting, insurance, personal injury, or property damage.

(b) No agency; not a party to your contract. LeadBroker is not a contractor, is not a party to, and assumes no responsibility for, any contract, estimate, or agreement between a customer and a contractor arising from a referral made through the Services. LeadBroker does not negotiate the terms of, execute, or take payment under any such contract on behalf of either party, and does not supervise, direct, or control the work performed under it. Contractors using the Services are independent businesses and are not employees, agents, partners, or joint venturers of LeadBroker. Each contractor represents and warrants that it holds all licenses, registrations, bonds, and insurance required by law to perform the work it accepts through the Services, and that it will contract and be paid directly by the customer for that work, separate and apart from any referral fee owed to LeadBroker.

(c) Procedure. LeadBroker will provide you with prompt written notice of any claim subject to indemnification under this Section. LeadBroker reserves the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with LeadBroker’s defense of that claim. You may not settle any such claim without LeadBroker’s prior written consent if the settlement imposes any obligation on, or admission of liability by, a LeadBroker Party.

8. Dispute resolution, binding arbitration, and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

(a) Informal resolution first. Before filing a claim, you agree to try to resolve the dispute informally by sending written notice to legal@vettedla.com describing the dispute and the relief sought. LeadBroker will do the same if it has a claim against you. If the dispute is not resolved within 60 days after notice is sent, either party may proceed to formal arbitration as described below.

(b) Agreement to arbitrate. You and LeadBroker agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services — including their formation, applicability, breach, termination, enforcement, interpretation, or validity — will be resolved by binding, individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (available at adr.org), rather than in court, except as set out below. This agreement to arbitrate is governed by the Federal Arbitration Act.

(c) Arbitration procedure and fees. The arbitration will be conducted by a single arbitrator. Unless you and LeadBroker agree otherwise, the arbitration will be held in the county where you reside, or may be conducted by telephone, video conference, or on the papers, at your election, consistent with the AAA Consumer Arbitration Rules. LeadBroker will pay all AAA filing, administrative, and arbitrator fees for claims under $10,000, except to the extent the arbitrator determines the claim is frivolous, consistent with the AAA’s Consumer Due Process Protocol and Consumer Arbitration Rules then in effect. Each party will otherwise bear its own attorneys’ fees and costs unless the arbitrator awards fees and costs to a prevailing party as authorized by law or the AAA rules.

(d) Class action and jury trial waiver. You and LeadBroker agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding. You and LeadBroker each waive any right to a jury trial.

(e) Public injunctive relief carve-out. Notwithstanding the foregoing, nothing in this Section waives your right to seek public injunctive relief where such a waiver would be unenforceable under California law (see McGill v. Citibank, N.A. (2017) 2 Cal.5th 945). If a claim for public injunctive relief is found to be non-arbitrable, that specific claim (and only that claim) will be litigated in the courts identified in §9, and any remaining individual claims will proceed in arbitration as described above.

(f) Small claims carve-out. Either party may instead bring an individual claim in small claims court if the claim qualifies.

(g) Opt-out right. You may opt out of this arbitration agreement by sending written notice to legal@vettedla.com within 30 days of the date you first agree to these Terms. Your notice must include your name, the email address or account you used, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor LeadBroker will be required to arbitrate, but all other provisions of these Terms, including the class action waiver, remain in effect to the extent enforceable.

(h) Severability. If any part of this Section 8 (other than the class action waiver in subsection (d)) is found unenforceable, that part will be severed and the remainder of this Section will remain in effect. If the class action waiver in subsection (d) is found unenforceable as to a particular claim, then that claim (and only that claim) must be brought in court, and the remainder of the parties’ agreement to arbitrate all other claims individually remains in full force.

(i) Changes. LeadBroker will provide at least 30 days’ notice of any change to this Section 8 and, if you do not agree to the change, your continued use of the Services after the change’s effective date will constitute acceptance, except that any change will not apply to a dispute of which LeadBroker had written notice before the change’s effective date.

9. Governing law and venue

(a) Governing law. These Terms, and any dispute arising out of or relating to them or the Services that is not subject to arbitration under §8, are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The agreement to arbitrate in §8 is governed by the Federal Arbitration Act.

(b) Venue. For any dispute not subject to arbitration under §8 (including any claim excluded from arbitration under §8(e) or §8(g), or brought in small claims court under §8(f)), you and LeadBroker agree to the exclusive jurisdiction and venue of the state and federal courts located in Los Angeles County, California, and each party consents to personal jurisdiction in those courts and waives any objection to venue or to the convenience of that forum.

(c) Injunctive relief. Notwithstanding the foregoing, either party may seek emergency or preliminary injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

10. Changes and contact

We may update these terms; the version and effective date appear at the top, and material changes are reflected by a new effective date. Questions about these terms can be directed to the contact address in our Privacy Policy.